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Consumer and Carer Engagement

The Commission is strongly committed to improving engagement and participation of people with living experience, their families and other support people. We affirm the right of all people to participate in decisions that affect their care and to determine the conditions that enable them to live contributing lives.

We acknowledge that engaging stakeholders and facilitating meaningful participation is essential to achieving transformational change. Diverse and genuine engagement with people with living experience, their families and other support people adds value to decision‐making by providing direct knowledge about the actual needs of the community, which results in better targeted and more responsive services and initiatives.

Engagement and participation with people with living experience in mental health and suicide prevention that actively supports co-design, co-production, and co-delivery of systems and services leads to better health and wellbeing outcomes, aids recovery, and achieves better experiences for service users and service providers. This requires strong policy commitment to partnering with people with lived experience in monitoring and reviewing system and service performance, and decision-making about what is deemed to be a desired outcome.

Read more about our work to improve engagement and participation of people with a living experience, their families and other support people: