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National Disaster Mental Health and Wellbeing Framework 2021

5.5 Mapping mental health and wellbeing services

Service mapping, conducted in advance of a disaster, can be a valuable way to improve coordination and service provision. Its benefits include:

  • • an understanding of capacities and gaps,
  • • lead roles for different functions being established,
  • • improved referrals and a ‘no wrong door’ approach,
  • • clarity around who to include in forums, inter-agency networks, and training,
  • • greater trust between services, and
  • • any new funds being used more efficiently.

Mapping help-seeking journeys post-disaster can also provide vital insights to the specific needs of groups in the population, as it can uncover transport, telecommunication, financial, social, and cultural issues that may affect access.

The perspective of the service user needs to be at the centre of the service mapping exercise, starting with profiles of those relevant to the local government area.20 When new formal and informal services enter the community following a disaster, or service disruption occurs, changes can be integrated into the existing service map in a timely manner.

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Acknowledgement of Country

The Commission acknowledges the traditional custodians of the lands throughout Australia.
We pay our respects to their clans, and to the elders, past present and emerging, and acknowledge their continuing connection to land, sea and community.


The Commission is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. The Commission welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

Lived Experience

We acknowledge the individual and collective contributions of those with a lived and living experience of mental ill-health and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health suicide prevention systems reform.