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Monitoring mental health and suicide prevention reform: Fifth National Mental Health and Suicide Prevention Plan 2020 - The consumer and carer perspective

About this report


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Message from the CEO

Australians with lived experience of mental health care are at the core of our work at the National Mental Health Commission (the Commission) and we are strongly committed to ensuring all Australians can live contributing lives within thriving communities. We acknowledge that 2020 was a challenging year for the mental health and wellbeing of all Australians, especially those with lived experience as we endured the ongoing effects of natural disasters and the pandemic.
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Executive Summary

Reporting on the progress of implementing the Fifth National Mental Health and Suicide Prevention Plan (Fifth Plan) is essential in order to know if the commitments are being honoured and are making a difference. To this end, the National Mental Health Commission (the Commission) has been tasked with providing an annual report on the progress of implementing the Fifth Plan actions, and Australia’s performance against a set of identified indicators.
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Conclusion

In 2020, a significant proportion of consumers and carers told us that they are not experiencing integrated care, do not have access to the support services they need, do not receive coordinated physical and mental health care and have not seen any improvement in their mental health services in the last 12 months.
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Appendix A: Survey Methodology

To support the Commission’s role in monitoring and reporting on the progress of the Fifth Plan, including the planning and design of the Consumer and Carer Survey, a Fifth Plan Technical Advisory Group (FPTAG) was established by the Commission.
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Appendix B: Consumer Survey 2020

The Commission welcomes responses from consumers who have used mental health services in the past 12 months.
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Appendix B: Carer Survey 2020

Thank you for taking the time to complete this survey. The National Mental Health Commission (the Commission) is seeking feedback from mental health consumers and carers on their experiences of mental health services in the past 12 months.
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