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The consumer and carer perspective

About this report

This report can be downloaded from our website

Requests and enquiries concerning reproduction and rights should be directed to:

Director of Communications
National Mental Health Commission
PO Box R1463
Royal Exchange NSW 1225

This publication is the second in a series of annual consumer and carer perspectives reports. A complete list of the Commission’s publications is available from our website.

ISSN: 2652-1350 (Online)
ISBN: 978-0-6484334-8-4 (Online)


The National Mental Health Commission (the Commission) would like to acknowledge the assistance and cooperation of:

  • • the consumers and carers who participated in the survey and shared their experiences. Without these contributions, the Commission would not be able to effectively monitor and report on the progress of the Fifth Plan.
  • • members of the Fifth Plan Technical Advisory Group who provided guidance and advice on the planning and design process of the Consumer and Carer Survey, which forms the basis of this report.

Suggested citation

National Mental Health Commission. Monitoring mental health and suicide prevention reform, Fifth National Mental Health and Suicide Prevention Plan, 2020: The consumer and carer perspective. Sydney: National Mental Health Commission; 2021.

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Copyright - National Mental Health Commission

© National Mental Health Commission 2021

This product, excluding the National Mental Health Commission logo, Commonwealth Coat of Arms and material owned by a third party or protected by a trademark, has been released under a Creative Commons BY 3.0 (CC BY 3.0) licence.

The excluded material owned by a third party includes data, images, accounts of personal experiences and artwork sourced from third parties, including private individuals.

You may distribute, remix and build upon this work. However, you must attribute the National Mental Health Commission as the copyright holder of the work in compliance with our attribution policy. The full terms and conditions of this license are available at Address copyright enquiries:

Director of Communications
National Mental Health Commission
PO Box R1463
Royal Exchange NSW 1225
Fifth National

Aboriginal flag Torres Strait Islander flag

Acknowledgement of Country

The Commission acknowledges the traditional custodians of the lands throughout Australia.
We pay our respects to their clans, and to the elders, past present and emerging, and acknowledge their continuing connection to land, sea and community.


The Commission is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. The Commission welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

Lived Experience

We acknowledge the individual and collective contributions of those with a lived and living experience of mental ill-health and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health suicide prevention systems reform.