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Please note: the National Mental Health Commission does not take responsibility for the information or advice accessed outside our website.

Emergency assistance

If you need emergency assistance, please phone 000 for police, ambulance or fire services NOW.

Crisis support lines

If you need immediate help in regard to a crisis in your health or living circumstances, the following helplines provide telephone crisis support and counselling 24 hours a day, 7 days a week and online assistance (limited hours, depending on the service):


13 11 14 - - A crisis support and suicide prevention service for all Australians.

Suicide Call Back Service

1300 659 467 - - A free service for people who are suicidal, caring for someone who is suicidal, bereaved by suicide or are health professionals supporting people affected by suicide.

Kids Help Line

1800 55 1800 - - A counselling service specifically for young people aged between 5 and 25.

State crisis numbers

NSW - 1800 011 511- Mental Health Line

VIC - 1300 651 251 - Suicide Help Line

QLD - 13 43 25 84 - 13 HEALTH

TAS - 1800 332 388 - Mental Health Services Helpline

SA - 13 14 65 - Mental Health Assessment and Crisis Intervention Service

WA - 1800 676 822 - Mental Health Emergency Response Line

NT - 08 8999 4988 - Top End Mental Health Service

ACT - 1800 629 354 - Mental Health Triage Service

Counselling services

The following counselling services are available to support and assist people from various groups and communities who are facing mental health difficulties.


1300 78 9978 - - MensLine Australia is the national telephone (24/7) and online (3pm - 8.30pm daily) support, information and referral service for men with family and relationship concerns.

Veterans and Veterans Families Counselling Service (VVCS)

1800 011 046 (24/7) - - The VVCS provides counselling and group programs to Australian veterans, peacekeepers and their families.


1800 184 527 - - Qlife exists to enable lesbian, gay, bisexual, transgender and intersex communities to work towards better health, including mental health. Telephone and online support is available 5.30om - 10.30pm daily.

CAN (Mental Health)

02 9114 8150 (Sydney callers) or 1300 135 846 (intra & interstate callers) - - Consumer Activity Network (Mental Health) provides a national telephone peer support line for customers four evenings per week called Phone Connections.

Carers Australia

1800 242 636 (9am - 5pm) - - short-term counseling and emotional and psychological support services for carers and their families in each state and territory.


1800 650 890 - - eheadspace is a confidential, free and secure space where young people 12 - 25 or their family can chat, email or speak on the phone with a qualified youth mental health professional, Telephone and online support is available 9am - 1am. You can also visit to find your closest headspace centre and other information.


1800 737 732 - - 1800 RESPECT is the national sexual assault, domestic and family violence counselling service for people living in Australia,

Relationships Australia

1300 364 277 - - Relationships Australia provides relationship support services to enhance human and family relationships.

Counselling Online (alcohol and drug concerns) - Counselling Online is a 24/7 online service where you can communicate with a professional counsellor about an alcohol or drug related concern, using test-interaction.

Child Abuse Prevention Service

1800 688 009 - - offers information, referral and ongoing support to those affected by child abuse, concerned about the welfare of a child, or needing family or parenting support.

Information and referral services

MindHealthConnect - MindHealthConnect brings together trusted mental health resources and content including, online programs, fact sheets, audio and video, and online support groups.

Mi Networks

1800 985 944 - - Mi Networks can help connect you to accurate information, support and assisted referral to the best local services available.

SANE Australia

1800 18 SANE (7263) - - Telephone mental illness advice and referrals, weekdays 9am-5pm, as well as online resources and information.


1300 22 4636 - - telephone (24/7) and online (4pm - 10pm) for depression, anxiety and related disorders, as well as online resources and information. You can also search for a mental health professional by postcode here. is Australia's leading online youth mental health service, providing help, information and support.

Commonwealth Health website

Links to a wide range of mental health policies, strategies and resources are available from the Department of Health website.


If you are looking for information on how to help a friend, colleague or family member or someone you know who may be having difficulty, please visit the R U OK website.

Healthcare complaints

If you would like your mental health treatment or care investigated, or are seeking to make a complaint, here is a list of healthcare complaint organisations in your state or territory.


Job Access

1800 464 800 - - JobAccess is a free, confidential telephone service providing information and expert advice to employers about  recruiting and working with people with disability. It includes access to the Employment Assistance Fund, which helps people with disability and mental health condition by providing financial assistance to purchase a range of work related modifications and services.

The Job in Jeopardy Assistance program is for people at risk of losing their job because of illness, injury or disability.

Further support in finding services

If you are seeking support or assistance in finding services, please contact the peak mental health non-government organisation in your state or territory for information and assistance – listed below:

Multicultural/translation support

Translating Interpreting Services (TIS) National

131 450 - - TIS National a free telephone and on-site interpreting service for people who don't speak English and for people supporting them Mental Health is Multicultural Australia provides translated mental health resources and information here, and SANE Australia also provides translated mental health fact sheets and podcasts here.

"Even the most disadvantaged Australians should be able to lead a 'contributing life,' whatever that means for them and this simple goal will be our touchstone and yardstick."

Chair Prof Allan Fels AO
National Mental Health Commission

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24 Hour Emergency Services

Lifeline Australia

13 11 14

Suicide Call Back

1300 659 467

Kids Help Line

1800 551 800

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2016 BPD Awareness Week
01 October 2016 - 07 October 2016

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02 October 2016

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