Consumer and Carers
The Commission is strongly committed to improving engagement and participation of people with lived experience, their families and other support people. We affirm the right of all people to participate in decisions that affect their care and to determine the conditions that enable them to live contributing lives.
Safety and quality is about mental health providers who listen and respond to my experience and what I need for recovery and to get through my distress.
We acknowledge that engaging stakeholders and facilitating meaningful participation is essential to achieving transformational change. Diverse and genuine engagement with people with lived experience, their families and other support people adds value to decision‐making by providing direct knowledge about the actual needs of the community, which results in better targeted and more responsive services and initiatives.
Engagement and participation with people with Lived Experience in mental health and suicide prevention that actively supports co-design, co-production, and co-delivery of systems and services leads to better health and wellbeing outcomes, aids recovery, and achieves better experiences for service users and service providers. This requires strong policy commitment to partnering with people with lived experience in monitoring and reviewing system and service performance, and decision-making about what is deemed to be a desired outcome.