Consumer and Carers

The Commission is strongly committed to improving engagement and participation of people with lived experience, their families and other support people. We affirm the right of all people to participate in decisions that affect their care and to determine the conditions that enable them to live contributing lives.

Safety and quality is about mental health providers who listen and respond to my experience and what I need for recovery and to get through my distress.


two people huggingWe acknowledge that engaging stakeholders and facilitating meaningful participation is essential to achieving transformational change. Diverse and genuine engagement with people with lived experience, their families and other support people adds value to decision‐making by providing direct knowledge about the actual needs of the community, which results in better targeted and more responsive services and initiatives.

Engagement and participation with people with Lived Experience in mental health and suicide prevention that actively supports co-design, co-production, and co-delivery of systems and services leads to better health and wellbeing outcomes, aids recovery, and achieves better experiences for service users and service providers. This requires strong policy commitment to partnering with people with lived experience in monitoring and reviewing system and service performance, and decision-making about what is deemed to be a desired outcome.

Consumer and Carer Participation and Engagement Word Cloud

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  • Consumer & carers
  • Lived experience

Acknowledgement of Country

The Commission acknowledges the traditional custodians of the lands throughout Australia.
We pay our respects to their clans, and to the elders, past and present, and acknowledge their continuing connection to land, sea and community.


The Commission is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. The Commission welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

Lived Experience

We acknowledge the individual and collective contributions of those with a lived and living experience of mental ill-health and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health suicide prevention systems reform.