Fifth National Mental Health and Suicide Prevention Plan, 2019: The consumer and carer perspective

The Commission has released a report titled Fifth National Mental Health and Suicide Prevention Plan, 2019: The consumer and carer perspective (the 2019 Consumer and Carer Report) outlining consumer and carer experiences of mental health care as part of the Commission’s role in independently monitoring and reporting on progress of the Fifth National Mental Health and Suicide Prevention Plan (the Fifth Plan).

About 2019 Consumer and Carer Report

In April 2019, we undertook a survey of mental health consumers and carers to determine whether actions being implemented under the Fifth Plan are translating into tangible improvements in experiences of mental health care. The results of the survey form the basis of the 2019 Consumer and Carer Report, which identified a number of key issues raised by consumers and carers.

We are grateful to all consumers and carers who participated in this important work. The ongoing engagement of consumers and carers who shared their personal stories of accessing services is critical to the success of mental health and suicide prevention reform in Australia.

2019 Consumer and Carer Report

Last updated:
  • Lived experience
  • Monitoring
  • Reporting
  • Suicide prevention

Acknowledgement of Country

The Commission acknowledges the traditional custodians of the lands throughout Australia.
We pay our respects to their clans, and to the elders, past present and emerging, and acknowledge their continuing connection to land, sea and community.


The Commission is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. The Commission welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

Lived Experience

We acknowledge the individual and collective contributions of those with a lived and living experience of mental ill-health and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health suicide prevention systems reform.