The Commission acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the
lands and waters on which we live, work and learn.
Aboriginal and Torres Strait Islander peoples should be aware that this website contains images or names of people who have passed away
Please see the Commission’s policies below (listed in alphabetical order):
Compliments, Complaints and enquiries
If you have a compliment, complaint, suggestion or enquiry about the Commission we welcome hearing from you. Please contact us by email enquiries@mentalhealthcommission.gov.au, or by mail at National Mental Health Commission, PO Box R1463, Royal Exchange, NSW 1225.
Freedom of Information (FoI)
Under the FOI Act, members of the public can seek access to documents held by the Commission. For more information, and to request access to documents, please visit the Department of Health and Aged Care’s Freedom of information webpage. Our disclosure log provides access to information which has been released in response to an FOI request.
We welcome comments on our social media pages provided that they are safe, respectful and relevant. We ask users to show courtesy and respect to others, avoid stigmatising language and be mindful when sharing that content that could be triggering or traumatising for others. It is not acceptable to use our platforms to abuse others, to expose others to offensive or inappropriate content, or for unlawful purposes.
We recognise the individual and collective contributions of those with a lived and living experience of mental health challenges and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health and suicide prevention systems reform.
By accessing one of these platforms, you agree to comply with these terms of use. We do not endorse or support the comments, opinions or statements posted by users on our platforms. Any information or material placed online by users is their own responsibility and does not represent the views of the Commission.
When you post on our channels, please make sure that you:
do protect your personal privacy and that of others by not including personal information of either yourself or of others in your posts to the page (for example, names, email addresses, private addresses or phone numbers)
do represent your own views and not impersonate or falsely represent any other person or falsely state or misrepresent your affiliation with a person or entity
do not bully, abuse, harass, stalk or threaten others
do not post or upload content that is discriminatory
do not make misleading, deceptive, false, factually inaccurate, defamatory or libellous comments
do not use insulting, abusive, provocative, hateful, obscene, offensive or threatening language
do not post material to the page that infringes the intellectual property rights of others
do not include email, internet addresses or links to websites in your posts (links to verified Australian and state and territory.gov.au websites are permitted)
do not make unproven or unsupported accusations against individuals or organisations
do not post multiple versions of the same view to the page or make excessive postings on a particular issue
do not promote commercial interests in your posts to the page
do not advertise or offer to sell any goods or services for any commercial purpose
do not post content that may or would constitute a criminal offence or give rise to civil liability, or that otherwise violates any local, provincial, national or international law or regulation anywhere in the world (or encourage others to do so)
do not incite hatred or violence on the basis of any personal characteristic, including on the basis of race, religion, gender, marital or domestic status, disability, sexual orientation, gender identity, intersex status or age
do not identify matters that are currently the subject of legal proceedings or would break a court’s non-publication order
do not make comments that are irrelevant to the topic being discussed.
How we manage and moderate content
We reserve the right to remove any comments that we consider are in breach of our terms of use. We may also close comment sections or block users.
Our social media accounts are monitored intermittently during standard business hours (Monday-Friday 9am -5pm AEST).
The content of your contributions is, and will be, treated by the department as non-confidential, public information.
We may change this policy at any time.
Disclaimer
Our social media channels are external sites and have their own binding terms and conditions and privacy policies. Make sure you are familiar with the policies of the various channels when you use them.
We are not responsible for the views of others, or for any advertising or links to other websites or social media channels.
We do not endorse, support or guarantee the truthfulness, accuracy, or reliability of content or comments made by members of the public.
Find support
If you are experiencing mental health challenges we encourage you to reach out for support on your recovery journey.
encouraging public officials to disclose information on suspected wrongdoing in the public sector
offering protections to ‘whistleblowers’ from reprisal action
ensuring disclosures are properly investigated.
For more information, including how to make a disclosure, visit the Department of Health and Aged Care’s Public Interest Disclosures page.
Code of Conduct Procedures
Under the Public Service Act 1999 agency heads must establish written procedures for determining whether an APS employee or a former APS employee has breached the APS Code of Conduct. The Secretary of the Department of Health and Aged Care has set up procedures for determining breaches of the APS Code of Conduct.
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Governance
Acknowledgement of Country
The Commission acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands and waters on which we live, work and learn.
Diversity
The Commission is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. The Commission welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.
Lived Experience
We acknowledge the individual and collective contributions of those with a lived and living experience of mental ill-health and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health suicide prevention systems reform.
