The Commission acknowledges and pays respect to the past and present Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.
Aboriginal and Torres Strait Islander peoples should be aware that this website contains images or names of people who have passed away
The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
Please see the Commission’s policies below (listed in alphabetical order):
Compliments, Complaints and enquiries
If you have a compliment, complaint, suggestion or enquiry about the Commission we welcome hearing from you. Please contact us by email enquiries@mentalhealthcommission.gov.au, or by mail at National Mental Health Commission, PO Box R1463, Royal Exchange, NSW 1225.
Freedom of Information (FoI)
Under the FOI Act, members of the public can seek access to documents held by the Commission. For more information, and to request access to documents, please visit the Department of Health and Aged Care’s Freedom of information webpage. Our disclosure log provides access to information which has been released in response to an FOI request.
Paid Participation Policy
The Commission recognises the valuable specialised and expert contributions to its work made by people who have a first-hand experience of a mental health issue or are a family member or support person. Our Paid Participation Policy sets out the Commission’s commitment to supporting paid participation by people with a living experience of mental health difficulties, their families and support people and sets a benchmark for other organisations. Download the Paid Participation Policy (760KB).
encouraging public officials to disclose information on suspected wrongdoing in the public sector
offering protections to ‘whistleblowers’ from reprisal action
ensuring disclosures are properly investigated.
For more information, including how to make a disclosure, visit the Department of Health and Aged Care’s Public Interest Disclosures page.
Code of Conduct Procedures
Under the Public Service Act 1999 agency heads must establish written procedures for determining whether an APS employee or a former APS employee has breached the APS Code of Conduct. The Secretary of the Department of Health and Aged Care has set up procedures for determining breaches of the APS Code of Conduct.
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Governance
Acknowledgement of Country
The Commission acknowledges the traditional custodians of the lands throughout Australia. We pay our respects to their clans, and to the elders, past and present, and acknowledge their continuing connection to land, sea and community.
Diversity
The Commission is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. The Commission welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.
Lived Experience
We acknowledge the individual and collective contributions of those with a lived and living experience of mental ill-health and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health suicide prevention systems reform.
