Mental Health Safety and Quality Engagement Guide


  1. Procter, NG, Hamer, H, McGarry, D, Wilson, R, Froggatt, T, 2017, Mental health: a person-centred approach (2nd ed), Cambridge University Press, Melbourne.
  2. Australian Commission on Safety and Quality in Health Care, 2019, Person-centred care, ACSQHC, Sydney, partnering-consumers/person-centred-care.
  3. Rock, D, Cross, SP, 2020, Regional planning for meaningful person-centred care in mental health: context is the signal not the noise. Epidemiology and Psychiatric Sciences, 29:e104.
  4. Australian Mental Health Outcomes and Classification Network, 2020, Your Experience of Service surveys,
  5. Dolan, IJ, Strauss, P, Winter, S, Lin, A, 2020, Misgendering and experiences of stigma within health care settings for transgender individuals, The Medical Journal of Australia, 212(4):150–151.
  6. NSW Office of the Advocate for Children and Young People, 2019, Engaging children and young people in your organisation, NSW Advocate for Children and Young People, Strawberry Hill, www.acyp.
  7. Groves, A, Thomson, D, McKellar, D Procter, N, 2017, The Oakden Report, Department for Health and Ageing, Adelaide,
  8. Dudgeon, P, Darwin, L, Hirvonen, T, Boe, M, Johnson, R, Cox, R, Gregory, L, McKenna, R, McKenna, V, Smith, D, Turner, J, Von Helle, S, Garrett, L, 2018, We are not the problem, we are part of the solution: Indigenous Lived Experience Project report, University of Western Australia and Black Dog Institute, uploads/2020/04/lived-experience-report-final- nov-2018.pdf.
  9. Commonwealth of Australia, 2017, National strategic framework for Aboriginal and Torres Strait Islander peoples’ mental health and social and emotional wellbeing, Department of the Prime Minister and Cabinet, Canberra.
  10. See, for example, The Healing Foundation,
  11. National Aboriginal and Torres Strait Islander Leadership in Mental Health, 2015, Gayaa Dhuwi (Proud Spirit) Declaration: a companion declaration to the Wharerātā Declaration for use by Aboriginal and Torres Strait Islander peoples,
  12. Best, O. and Fredericks, B., 2017. Yatdjuligin: Aboriginal and Torres Strait Islander nursing and midwifery care. Cambridge University Press, pp. 59-61.
  13. Australian Government, 2016, Cultural respect framework 2016–2026 for Aboriginal and Torres Strait Islander health: a national approach for building a culturally respectful health system, cultural_respect_framework_1december2016_1.pdf.
  14. The Wardliparingga Aboriginal Research Unit of the South Australian Health and Medical Research Institute, 2017, National Safety and Quality Health Service Standards user guide for Aboriginal and Torres Strait Islander health, ACSQHC, Sydney.
  15. Adapted from Best, O. and Fredericks, B., 2017. Yatdjuligin: Aboriginal and Torres Strait Islander nursing and midwifery care. Cambridge University Press, pp. 59-61.
  16. Minas, H, Kakuma, R, San Too, L, Vayani, H, Orapeleng, S, Prasad-Ildes, R, Turner, G, Procter, N, Oehm, D, 2013, Mental health research and evaluation in multicultural Australia: developing a culture of inclusion, International Journal of Mental Health Systems, 7(23):1–25.
  17. Embrace Multicultural Mental Health n.d., Framework for mental health in multicultural Australia: towards culturally inclusive service delivery, framework.
  18. ACON, NADA, n.d., AOD LGBTIQ inclusive guidelines for treatment providers, ACON and NADA, Sydney.
  19. Victorian Department of Premier and Cabinet, 2020, LGBTIQ inclusive language guide, Government of Victoria, Melbourne, language-guide.
  20. Queensland Public Sector Commission, 2017, Queensland public sector LGBTIQ+ inclusion strategy, Queensland Government, Brisbane.
  21. Western NSW Primary Health Network, 2018, Western Health Alliance Limited commissioning framework, Western NSW PHN, Dubbo, au/uploads/documents/corporate%20documents/ Commissioning%20Framework_Approved_May2018_ Web.docx.pdf.
  22. People with Disability Australia, 2018,
  23. Autism Aspergers Advocacy Australia, n.d.,
  24. Australian Network on Disability, 2020, Inclusive language,
  25. Roper, C, Grey, F, Cadogan, E, 2018, Co-production: putting principles into practice in mental health contexts, data/assets/pdf_file/0010/2659969/Co-production_ putting-principles-into-practice.pdf. The authors frame the principles in the consumer context. The principles can be applied to co-production, which works with consumers, carers, families and kinship groups.
  26. Substance Abuse and Mental Health Services Administration, 2014, Trauma-informed care in behavioral health services. Treatment improvement protocol (TIP) Series 57, HHS Publication, Rockville, MA.
  27. National Mental Health Commission, 2018, The National Mental Health Commission’s consumer and carer engagement: a practical guide, National Mental Health Commission, Sydney, Consumer and carer engagement: a practical guide
  28. Lohoar, S, Butera, N, Kennedy, E, 2014, Strengths of Australian Aboriginal cultural practices in family life and child rearing, CFCA Paper No. 25, Australian Institute of Family Studies, Victoria,
  29. Australian Government Department of Health, 2013, A national framework for recovery-oriented mental health services: guide for practitioners and providers, Department of Health, Canberra,
  30. Patel, V, Saxena, S, Lund, C., Thornicroft, G, Baingana, F, Bolton, P, Chisholm, D, Collins, PY, Cooper, JL, Eaton, J, Herrman, H, 2018, The Lancet Commission on global mental health and sustainable development. Lancet, 392(10157):1553–1598.
  31. Australian Government Department of Health, 2010, National standards for mental health services, Department of Health, Canberra, pubs-n-servst10.
  32. Australian Commission on Safety and Quality in Health Care, 2017, National Safety and Quality Health Service Standards, 2nd ed., Sydney, www. second-edition.pdf.
  33. Ibid.
  34. Ibid.
  35. Ibid.
  36. Standards Australia, 2014, AS/NZS 10002:2014, Guidelines for complaint management in organizations, Standards Australia, Sydney, https://shop.standards.
  37. Ibid.
  38. Ministry of Health and Long-Term Care, 2010, Excellent care for all: guidelines for critical incident reporting, Government of Canada, en/pro/programs/ecfa/docs/guidelines_cir.pdf.
  39. Australian Commission on Safety and Quality in Health Care, 2017, National Safety and Quality Health Service Standards, 2nd ed., au/sites/default/files/2019-04/National-Safety-and- Quality-Health-Service-Standards-second-edition.pdf.
  40. McKinney, A, Fitzsimons, D, Blackwood, B, McGaughey, J, 2019, Co-design of a patient and family-initiated escalation of care intervention to detect and refer patient deterioration: Research protocol, 8(1):91. pubmed.
  41. Ibid.
  42. Ibid.
  43. Ibid.
  44. Ibid.
  45. Australian Government 2014, Equality, capacity and disability in Commonwealth Laws (DP 81), Commonwealth of Australia, Sydney, www.alrc. au/wp-content/uploads/2019/08/whole_dp81.pdf.
  46. Australian Commission on Safety and Quality in Health Care, 2018, Implementing the comprehensive care standard: approaches to person-centred risk screening. Sydney, default/files/migrated/Implementing-Comprehensive- Care-Approaches-to-person-centred-risk-screening- Accessibility-PDF.pdf.
  47. Ibid.
  48. SA Health 2019, Root cause analysis (RCA), SA Health, Adelaide,
  49. Ibid.
  50. Ibid.
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Acknowledgement of Country

The Commission acknowledges the traditional custodians of the lands throughout Australia.
We pay our respects to their clans, and to the elders, past present and emerging, and acknowledge their continuing connection to land, sea and community.


The Commission is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. The Commission welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

Lived Experience

We acknowledge the individual and collective contributions of those with a lived and living experience of mental ill-health and suicide, and those who love, have loved and care for them. Each person’s journey is unique and a valued contribution to Australia’s commitment to mental health suicide prevention systems reform.